Returning Your Item to Store
Returning Your Item to Store, FREE

FREE

UK orders within 28 days of receipt

Choose from 400+ stores across the UK mainland

Locating Your Nearest Store

Please note you cannot return orders to Dorothy Perkins concessions in House of Fraser or Debenhams.

Please use the Store Locator (at the top of the left hand menu) to find contact details, opening hours and the location of your nearest store.

Proof of Purchase

Please bring your dispatch note as proof of purchase and the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund.

Refunds

Refunds are processed in 3-5 working days. Refunds will be credited to your original method of payment.

Republic of Ireland Customers

Refunds in-store for items bought online will be paid in Euros by applying Arcadias current commercial exchange rate to the sterling price for the item on your dispatch note.

Returning Your Item by Post
Returning Your Item by Post, FREE

FREE

UK orders within 14 days of receipt

Customers in the UK will have received a freepost returns label with their order which can be attached to the original packaging.

Proof of Postage

Please ask the Post Office for your proof of posting certificate (receipt) and retain it for your reference.

Parcels over 5kg

You will need to split your order so that each returned parcel weighs under 5kg and put a returns label on each of them. Please download a second returns label here. Please write your order number on any additional returns labels.

Refunds

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

Returning Your Item to ParcelShop
Returning Your Item to ParcelShop, FREE

FREE

UK orders within 14 days of receipt

Return your parcel to 4,500+ ParcelShop locations across the UK for FREE.

Customers in the UK will have received a returns label with their order which can be attached to the original packaging.

Locating Your Nearest ParcelShop

Please use the ParcelShop locator to find opening hours and the location of your nearest store.

Proof of Postage

Please ask the ParcelShop for proof of postage and retain it for your reference.

Returning Brands & Collections
Returning Brands & Collections

Items that are part of our brands & collections can only be returned via post or ParcelShop.

Please Note: not all items can be returned to store. Items that are part of concession brands and selected collections such as Tall and Maternity can only be returned by post or ParcelShop. Please refer to the list below for the full list of brands and collections.

Collections:
Maternity
DP Lounge
DP Active
Tall
Wide Fit Shoes

 

Brands: 
Alice and YouMamalicous
Billie & BlossomMela
Chi Chi London CurveOnly
Chi Chi LondonPaperdolls
ClosetQuiz
Elise RyanRavel
FeverFishRuby Rocks
First & IScarlett B
Laced in LoveTenki
Little Mistress CurveVero Moda
Little MistressVila
LuxeVoulez Vous
International Returns
International Returns

Within 14 days of receipt

International purchases can only be returned by post, at your own cost.

Unfortunately our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

EU Returns

If you would like to return your item/s, please visit our returns portal here.

Returns Label

Use the returns label provided in your parcel. Alternatively you can download a return label here. Attach the label to your parcel and post it to our UK warehouse.

Proof of Postage

Please ensure you obtain a receipt and retain it for your reference.

Refunds

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

Right to Cancel (EU Customers)

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see FAQs for more details.

FAQs
FAQs

Can I return my order to a department store?

Unfortunately you cannot return orders to Dorothy Perkins concessions in House of Fraser or Debenhams.

What products cannot be returned to store?

Items that are part of our concession brand collections, our Tall, Maternity or Wide Fit Shoes collection, these can only be returned by post and ParcelShop, please refer to our returns section for a full list of brands.

Please also note that any orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

Can I return my order without a receipt?

Without a receipt we will exchange your unworn purchase for an alternative product at the current selling price.

How long will my refund take?

Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.

What happens if the card I paid with has expired?

Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

I have lost my Proof of Postage, can I still get a refund?

Without Proof of Postage we cannot refund any money if we do not receive the returned items. The Proof of Postage will be stamped by the Post Office and supply a tracking number starting with the letters PA to prove the item(s) have been returned.

Can I get a refund to a Gift Card?

Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.

Can I return underwear, swimwear and jewellery?

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.

Can I cancel my contract?

You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see International Delivery FAQs for EU Customers Right to Cancel.  

Further information

Your statutory rights are not affected by our returns policy. 

If you have any other questions regarding returns, please refer to our Help & Support pages here.

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