UK orders within 28 days of receipt
Choose from 400+ stores across the UK mainland
Locating Your Nearest Store
Please note you cannot return orders to Dorothy Perkins concessions in House of Fraser or Debenhams.
Please use the Store Locator (at the top of the left hand menu) to find contact details, opening hours and the location of your nearest store.
Proof of Purchase
Please bring your dispatch note as proof of purchase and the card that was used to purchase the order online. The cardholder must be present at the time of return to accept the refund.
Refunds are processed in 3-5 working days. Refunds will be credited to your original method of payment.
Republic of Ireland Customers
Refunds in-store for items bought online will be paid in Euros by applying Arcadia’s current commercial exchange rate to the sterling price for the item on your dispatch note.