Can I return my order to a department store?
Unfortunately you cannot return orders to Dorothy Perkins concessions in House of Fraser or Debenhams.
What products cannot be returned to store?
Items that are part of our concession brand collections, our Tall, Maternity or Wide Fit Shoes collection, these can only be returned by post and ParcelShop, please refer to our returns section for a full list of brands.
Please also note that any orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.
Can I return my order without a receipt?
Without a receipt we will exchange your unworn purchase for an alternative product at the current selling price.
How long will my refund take?
Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.
What happens if the card I paid with has expired?
Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.
I have lost my Proof of Postage, can I still get a refund?
Without Proof of Postage we cannot refund any money if we do not receive the returned items. The Proof of Postage will be stamped by the Post Office and supply a tracking number starting with the letters PA to prove the item(s) have been returned.
Can I get a refund to a Gift Card?
Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.
Can I return underwear, swimwear and jewellery?
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.
Can I cancel my contract?
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see International Delivery FAQs for EU Customers Right to Cancel.
Your statutory rights are not affected by our returns policy.
If you have any other questions regarding returns, please refer to our Help & Support pages here.